PIN Authentication for Support Requests

Article Code: kb/289


When submitting a support request, Lumen Cloud requires that the requester supply a personal identification number (PIN) as a secondary means of authentication. This measure is designed to add an additional layer of security to prevent user impersonation and unauthorized changes.

Finding Your PIN

  1. Log in to the Control Portal.
  2. Click your username in the top-right corner of the page, and select My Account.

Your PIN will be displayed on the user profile page.
profile user page

Changing Your PIN

  1. Select the PIN field.
  2. Enter a new value with the following requirements.
    • numbers only
    • no alphabetic/special characters
    • 10 character limit

set custom PIN


If you have multiple login IDs, please indicate which username corresponds to the PIN you are supplying.