Pinned Articles
- Windows Server 20012/20012R2 End of Vendor Support FAQ Last updated on Sep 05, 2023 Support
- Getting Support for Public Cloud Services Last updated on Nov 09, 2021 Support
- Submitting Custom Requests Last updated on Oct 05, 2021 Support
- Managing Your Marketplace Subscriptions Last updated on Nov 23, 2020 Support
- Public IP Migration FAQs Last updated on Nov 23, 2020 Support
- The Urgent Incident Process Last updated on Jul 25, 2017 Support
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- PIN Authentication for Support Requests Last updated on Invalid date Support
- Solana Eligible Purchaser Edge Bare Metal User Guide Last updated on Apr 18, 2023 Support
- Supported Operating Systems Last updated on Mar 13, 2023 Support
- Change Management Last updated on Jun 01, 2022 Support
- Customer Testing on CLC Last updated on Jul 30, 2021 Support
- Escalating a Public Cloud Ticket Last updated on Jan 04, 2021 Support
- Citrix NetScaler License Migration FAQ Last updated on Nov 23, 2020 Support
- Unactionable Issues Reported Last updated on May 12, 2020 Support
- Configuring System Notification Emails Last updated on Dec 24, 2019 Support
- Windows Server 2008/2008R2 End of Vendor Support FAQ Last updated on May 23, 2019 Support
- Create a PDF from a Web Page on CTL.io Last updated on Apr 09, 2019 Support
- The SLA Credit Process for Lumen Cloud Customers Last updated on Oct 16, 2018 Support
- Understanding Your Estimated Lumen Cloud Usage Last updated on Sep 28, 2018 Support
- Summary of Cloud Based Post-Sales Support Options Last updated on May 24, 2018 Support
- Lumen Cloud Infrastructure Disclosure Confidentiality Last updated on May 21, 2017 Support
- How To Change Your Account Support Level Last updated on Mar 22, 2017 Support
- Expectations from Lumen Cloud support during an incident Last updated on Oct 24, 2016 Support
- Retirement of the SMTP Relay Service Last updated on Sep 23, 2016 Support
- What to expect from Lumen Cloud on a Security Issue Last updated on Sep 22, 2016 Support
- How to Create a New BAN for an existing Account Last updated on Nov 20, 2015 Support
- Ticket Prioritization Matrix Last updated on Sep 22, 2015 Support
- Client Service Partner (CSP): Service Personnel Task and Activities Last updated on Nov 12, 2014 Support
- Gathering Information for Troubleshooting Lync Issues Last updated on Nov 12, 2014 Support
- Incident Updates Last updated on Nov 12, 2014 Support
- Purchasing Service Engineering Packages Last updated on Nov 12, 2014 Support
- Requesting a public DNS PTR record Last updated on Nov 12, 2014 Support
- Technology Service Engineer (TSE): Service Personnel Task and Activities Last updated on Nov 12, 2014 Support