Knowledge Base  /  Cloud Application Manager  /  Troubleshooting
Knowledge Base  /  Cloud Application Manager  /  Troubleshooting

Error When Creating a Provider Outside Territory

Updated by Ben Swoboda on Feb 20, 2017
Article Code: kb/305


Lumen Cloud is limited by contract with Microsoft to sell Azure only to specific countries. This tutorial demonstrates the alert message that will display if the Lumen Cloud billing address linked to an admin account is outside the territory permitted by Microsoft.

Billing Address Must Match Territory

The following error will appear if the Lumen Cloud billing address associated with the user and account alias is outside the territory allowed by our contract with Microsoft.

Cloud Application Manager Error: Outside of Territory

Here's how you might arrive at this error message. After you log into Cloud Application Manager, click the Provider tab on the top toolbar.

Cloud Application Manager Create New Provider

Then click New Provider on the left navigation bar.

Select Microsoft Azure to build a customer account in the current Microsoft Azure. Note: this is the new Azure, not the classic Azure. The dialog box that appears will enable you to create a new Azure customer account. Add a name for the account and select the Create a new Azure Subscription option.

Cloud Application Manager New Provider Details

The Exception Message

If the Lumen Cloud billing address associated with the user and alias is outside the territory given to us by Microsoft, you will see this error message letting you know we are not permitted to offer the product to you.

"Thank you for your interest in Integrated Azure. Our apologies, but we are not able to provide that functionality for your account. Please submit a support request if you would like us to review your situation in further detail."

If you send us a ticket we will review your case.

Cloud Application Manager Error: Account Outside of Terrritory

Contacting Cloud Application Manager Support

We’re sorry you’re having an issue in Cloud Application Manager. Please review the troubleshooting tips, or contact Cloud Application Manager support with details and screenshots where possible.

For issues related to API calls, send the request body along with details related to the issue.

In the case of a box error, share the box in the workspace that your organization and Cloud Application Manager can access and attach the logs.

  • Linux: SSH and locate the log at /var/log/elasticbox/elasticbox-agent.log
  • Windows: RDP into the instance to locate the log at ProgramDataElasticBoxLogselasticbox-agent.log