Knowledge Base  /  Cloud Application Manager  /  Troubleshooting
Knowledge Base  /  Cloud Application Manager  /  Troubleshooting

Error When Alias is Not Billable

Updated by Ben Swoboda on Feb 20, 2017
Article Code: kb/303


Lumen Cloud does not currently sell Azure through Cloud Application Manager to the following types of accounts:

  • Resellers
  • Internal accounts
  • Demo accounts
  • Sub-accounts of those categories listed above

Non-Billable Accounts

The following error will appear if the Lumen Cloud account alias you provide is a reseller, internal, demo or sub-account, and is therefore designated "not billable."

Cloud Application Manager Error: Account Not Billable

Here's how you might arrive at this error message. After you log into Cloud Application Manager, click the Provider tab on the top toolbar.

Cloud Application Manager Create New Provider

Then click New Provider on the left navigation bar.

Select Microsoft Azure to build a customer account in the current Microsoft Azure. Note: this is the new Azure, not the classic Azure. The dialog box that appears will enable you to create a new Azure customer account. Add a name for the account and select the Create a new Azure Subscription option.

Cloud Application Manager New Provider Details

The Exception Message

If the Lumen Cloud billing account is the wrong account type, the following error message will appear, indicating we're not permitted to offer the product to you.

"Thank you for your interest in integrated Azure. Our apologies, but we are not able to provide this functionality for your account. Please submit a support request if you would like us to review your situation in further detail."

If you send us a support request we will review your case.

Cloud Application Manager Error: Account Not Billable

Contacting Cloud Application Manager Support

We’re sorry you’re having an issue in Cloud Application Manager. Please review the troubleshooting tips, or contact Cloud Application Manager support with details and screenshots where possible.

For issues related to API calls, send the request body along with details related to the issue.

In the case of a box error, share the box in the workspace that your organization and Cloud Application Manager can access and attach the logs.

  • Linux: SSH and locate the log at /var/log/elasticbox/elasticbox-agent.log
  • Windows: RDP into the instance to locate the log at ProgramDataElasticBoxLogselasticbox-agent.log