Control Portal User Password Requirements

Updated by Derek Jansen on Mar 23, 2021
Article Code: kb/1405

When setting the password for a user, it must meet the following complexity requirements.

  • It must be at least 8 characters long.

  • There must be a character from at least 3 of the categories listed below.

    • upper-case characters
    • lower-case characters
    • numbers
    • special characters
  • The below characters are not permitted.


For example, a password may have an upper-case character, a lower-case character, and a number. However, a password will be rejected if it only has upper-case and lower-case characters.